- Home
- Telecom Solutions
- Telco Products
- Outbound Voice Dialers
Outbound Voice Dialers
Tanla's Voice OBD solution enables clients to deliver voice calls directly to a planned audience. These calls deliver preset information, and can be used for voice based advertising to any mobile user. The platform can also be used to welcome new customers onto the network and provide with network information or promote new services. Voice dial outs are delivered at no cost to the consumer.
Voice Message Management
The voice message list allows for the upload of new voice messages and/or easy management of existing voice messages through a web based GUI. These voice messages can be identified by a short name or ID, and can consist of single or multiple files.
MSISDN Management
By entering individual or a range of MSISDN numbers starting from 9849000000 – 9849000100, the Voice OBD system can dial out to the selected numbers. MSISDN Numbers can be easily uploaded in a common (CSV) format, and can be managed as part of existing groups by selecting a list or range. A prefix of 0 or 91 can also be selected for enabling long distance (STD) calls to any or all numbers in the group.
Message Scheduler Management
Voice messages from the OBD can be scheduled on varying parameters. The system's administrator can:
- Specify a start and end time (hh:mm:ss), and calls would be dialed out only during this time slot. Calls not completed during this time can be automatically rescheduled for the next day (based on the configuration).
- Specify start and end dates for the calls to be made. This enables specific campaigns and 'limited time' promotions. Additionally, the system can also be configured to manage intervening dates when calls should not be made.
- Retry options for message delivery in case a call fails if the user is busy or has switched off the phone. The number of retries can be also specified.
- Multiple messages can be scheduled with overlapping time/date ranges depending on the number of available channels. These are handled independently of each other.
Customer Care
The customer care interface provides administrators complete access to all customer configurations via a convenient web interface.
Reports
Call Detail Reports are available to clients in real-time, including call counts, calls per ad source and the telephone numbers of incoming callers. Automated call reports can also be set up to be delivered at periodic intervals. Tanla's network and systems are designed for maximum data capture, security and stability for even the most complex or high volume dial outs.
- Call Detail Reports including phone numbers, durations and call results
- General Summaries of the calls indicating Total Answered and Total Unanswered calls
- Custom Call Reports by call result, etc.
- Real Time Call Counts
- Increased service penetration.
- Allows operators to offer new, innovative service bundles to enrich user's experiences.
- Completely integrated content management and delivery.
- Calls can be more attuned towards educating the user and creating awareness about video related services and how they create value.
- Available as a hosting service or on-site installation
- Interfaces for customer care and CRM
- Customizable CDR generation
- SS7 / ISDN based implementation.
